Top 10 Customer Service KPIs: How to Evaluate Your Live Chat Team Performance To measure the engagement of your employees, you should observe their work over time, ask their feedback on the process and show interest in their lives and personalities. Customer retention rate should be a steady or growing number month by month. If […]

Conversational AI vs Chatbots: What’s the Difference? Conversational AI solutions, on the other hand, bring a new level of coherence and scalability. They ensure a consistent and unified experience by seamlessly integrating and managing queries across various social media platforms. With conversational AI, businesses can establish a strong presence across multiple channels, providing customers with […]